Compliance

Regulatory Framework

Paebs Payments Ltd. operates under a comprehensive regulatory framework. We are committed to maintaining full compliance with all applicable laws and regulations.

UK Regulations

• Payment Services Regulations 2017: Governing the provision of payment services
• Electronic Money Regulations 2011: For electronic money issuance
• Money Laundering Regulations 2017: AML/CTF compliance requirements
• UK GDPR & Data Protection Act 2018: Data protection and privacy
• Consumer Rights Act 2015: Consumer protection obligations

Card Scheme Compliance

We comply with the operating regulations of all major card networks:

• Visa Core Rules and Visa Product and Service Rules
• Mastercard Rules
• American Express Merchant Operating Guide
• Discover Network Operating Regulations

Data Protection

We take data protection seriously and have implemented comprehensive measures to ensure compliance with UK GDPR:

• Appointed a Data Protection Officer
• Maintain records of processing activities
• Conduct regular data protection impact assessments
• Implement privacy by design principles
• Provide transparency about data processing
• Ensure data subject rights are respected

Security Measures

Our security program includes:

• Encryption: All data encrypted in transit (TLS 1.3) and at rest (AES-256)
• Access Control: Role-based access with multi-factor authentication
• Monitoring: 24/7 security monitoring and incident response
• Testing: Regular penetration testing and vulnerability assessments
• Business Continuity: Disaster recovery and business continuity plans

AML/CTF Program

Our anti-money laundering and counter-terrorist financing program includes:

• Risk-based customer due diligence
• Ongoing transaction monitoring
• Sanctions screening
• Suspicious activity reporting
• Regular staff training
• Independent audits and assessments

For more details, see our AML Policy.

Fraud Prevention

We employ multiple layers of fraud prevention:

• 3D Secure 2.0: Strong Customer Authentication for card payments
• Machine Learning: AI-powered fraud detection systems
• Velocity Checks: Transaction pattern analysis
• Device Fingerprinting: Identify suspicious devices
• Address Verification: AVS and CVV checks

Complaints Handling

We have a formal complaints handling procedure in place. If you have a complaint:

1. Contact our support team at complaints@paebs.co
2. We will acknowledge your complaint within 3 business days
3. We aim to resolve complaints within 15 business days
4. If unsatisfied, you may escalate to the Financial Ombudsman Service